Terms and Conditions
Last Updated: 26/11/2024
Welcome to the Mynty website (the “Site”). By accessing or using our Site, you agree to comply with and be bound by the following terms and conditions (the “Terms”). If you do not agree to these Terms, please do not use our Site.
1. General Information
1.1 These Terms govern your use of the Mynty website, products, and services provided through the Site.
1.2 The Site is owned and operated by Mynty, a global distributor of award-winning tech solutions.
1.3 Mynty reserves the right to update these Terms at any time. Changes will take effect once posted on this page.
2. Use of the Site
2.1 You agree not to:
• Use the Site for any unlawful or fraudulent purposes.
• Interfere with or disrupt the Site or its servers.
• Copy, reproduce, or modify any part of the Site without prior written permission.
3. Products and Services
3.1 Mynty distributes technology solutions, mining machines, and software. Specific terms for each product or service may apply and will be detailed at the point of sale.
3.2 All products include a warranty or licence agreement as specified in your purchase documentation.
3.3 Lifetime software licences and hardware warranties are subject to the conditions outlined in your customer account.
4. Mynty Rewards Program
4.1 Membership of the Mynty Rewards Program is subject to registration and acceptance of the Rewards program terms.
4.2 Members gain access to exclusive promotions, special offers, and other benefits.
4.3 Memberships may be revoked for violations of these Terms or club-specific rules.
5. Distribution Partner Programme
5.1 Distribution partners are bound by additional agreements that outline specific rights and responsibilities.
5.2 All business dealings must comply with applicable laws and regulations.
5.3 Mynty reserves the right to terminate partnerships that violate company policies.
6. Payment and Refund Policy
6.1 Payments must be made in accordance with the terms presented at the time of purchase.
6.2 No refunds are available once licences have been purchased
7. Intellectual Property
7.1 All content on the Site, including text, graphics, and software, is the intellectual property of Mynty unless otherwise stated.
7.2 You may not use Mynty’s intellectual property without prior written consent.
8. Limitation of Liability
8.1 Mynty is not liable for:
• Indirect, incidental, or consequential damages.
• Loss of profits or data resulting from your use of the Site or our products.
8.2 Liability for defective products is limited to repair, replacement, or refund as stated in our warranty terms.
9. Privacy Policy
Your use of the Site is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information. Read our Privacy Policy here.
10. Account Security
10.1 Customers are responsible for maintaining the confidentiality of their account credentials.
10.2 Mynty is not liable for unauthorised access to your account caused by negligence.
11. Governing Law
These Terms are governed by the laws of the United Kingdom. Any disputes will be resolved in UK courts.
12. Contact Information
If you have questions about these Terms, please contact us:
• Email: [email protected]
Terms and Conditions - Data Center Usage - MYNTY Services - Last update: May/2025
ESSENTIAL SERVICES
Shipping & Configuration:
Mandatory fee covering all shipments required to reach the first final destination and the complete configuration of Linux and the Hashburst license on the PC, including the removal of the Windows operating system.
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CUSTOMIZED SUPPORT OPTIONS
1. On-site Expert:
- Available upon request for home solutions. A quotation will be provided based on the service, travel expenses, and working hours.
2. Remote Assistance:
- Remote assistance is provided through remote connections to the PC (the home user must provide access to the PC via IP or appropriate software).
- For machines at the data center, we will handle the setup. At the data center, it can also be replaced by an on-site expert.
3. Extended Protection Plan (3 years):
- Extension of the HP hardware warranty from 1 year to 3 years (valid in the country of the first destination).
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DATA CENTER SERVICES
1. Standard Data Center Solution
2. Full Package Discounted:
- The discounted package includes the removal of the screen and UPS, which are not required within the data center. In the event of a request to return the device, these components will not be included and cannot be claimed.
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TERMS AND CONDITIONS
1. Hardware Retrieval and Liability
The user may request the retrieval of their computer at any time by covering all handling and shipping costs. MYNTY Ltd is not responsible for any loss, delays, or damages caused by the courier and, therefore, cannot be held liable for any production losses resulting from such events.
In the event of contract termination—whether by the customer or by MYNTY Ltd—the customer is solely responsible for all hardware and software migration costs, including any configurations needed for transfer to courtesy servers.
To mitigate courier-related delays and ensure uninterrupted service, MYNTY Ltd offers an optional paid courtesy server service, which can be activated during the migration period. This ensures business continuity and smoother hardware transition.
2. If the customer requests the return of their PC before the end of the paid period, no refund will be provided.
3. We are not responsible or liable for production loss due to third-party updates that may cause mining downtime. However, we commit to promptly installing the necessary updates to restore the machines to operation as soon as possible.
4. The customer is required to periodically check their dashboard and promptly inform us of any malfunctions affecting their machine. From the moment of notification (the notification must be made by attaching a screenshot of your dashboard showing the vehicle is stopped, along with the email associated with the machine or the machine’s ID number), the machine will be restored to operation within 48 hours. Faster intervention, even within 2 to 3 hours, is available by paying an additional fee of €200 for urgent support, including weekends and holidays.
The resolution times mentioned above apply unless there are hardware or software issues that require longer intervention times. In such exceptional cases, we will provide documented evidence of the issue.
For interventions that go beyond a simple machine reboot and involve software malfunctions not caused by us, additional costs will be applied. All evidence of the incident and the work performed will be provided.
5. From March 1st, after the activation of the Smart Contract on Polygon, machines cannot remain inactive for more than 7 days without losing existing production. We are not responsible for production losses if the machines remain idle for more than 7 days if we are not promptly informed by the customer or by Synapta, as it is not possible to monitor machines without access to the dashboard.
6. The customer may request to subscribe to an additional hardware monitoring service for greater peace of mind.
7. Connectivity and Power Supply: We guarantee a reliable internet connection for the customer and continuous power supply provided by the Data Center. However, there are technical maintenance times and line upgrades due to third parties, especially for connectivity increases and reception of private IPs to be assigned to the machines. During this process, we will keep the machines running with the help of portable routers to avoid downtime.
8. Power Outages and Backup Power: In the event of a power outage, the Data Center uses alternative power generators to ensure continuity. However, in extreme and highly unlikely cases where the blackout persists and generators exhaust the necessary resources to provide electricity, we will not be responsible or liable for any production losses. These new terms are effective from March 1st, 2025, and must be tacitly accepted by all existing customers even before March 1st, 2025. If not accepted, the customer must notify us by email, initiating the process of transferring their hardware to an address provided by the customer under the previously stated conditions. No refunds for the already paid period will be allowed.
9. Termination and Renewal Clause
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Termination and Renewal Clause
The customer must notify MYNTY Ltd of their intention to terminate the service no later than three (3) months prior to the end of the agreed service period. Failure to provide timely notice will result in automatic renewal of the service for an additional one (1) year, under the same terms and conditions.
Payment for the renewed period must be made no later than one (1) month prior to the start of the new term. In case of non-payment, MYNTY Ltd reserves the right to retain the customer’s hardware as an initial form of compensation, since the reserved data center space could have been reassigned to another customer and MYNTY Ltd remains responsible for the associated costs.
If the customer provides notice of termination three months in advance but later decides to continue using the service, MYNTY Ltd does not guarantee availability, as data center space is limited and may have been allocated to other clients.
MYNTY Ltd also reserves the right to terminate the service with a three (3) month notice by email, even before the end of the agreed period. In such cases, MYNTY Ltd will refund the customer for the unused portion of the paid period.
Services already rendered will not be refunded, and any discounted price applied to the full period will be proportionally adjusted when calculating the refund.
In both cases of termination (by the customer or MYNTY Ltd), the customer will bear all costs related to the migration of hardware and any necessary software configuration to courtesy servers, as previously defined in our terms and conditions.
By using this Site, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.